Our Quality Policy...
Total Training Support Ltd’s mission is to provide clients with a comprehensive range of services to help them learn flexibly, economically and efficiently in an increasingly digital world, through its online learning support service (club66pro.com) and other distance learning packages.
The key to success in fulfilling this mission is a total commitment to continuous quality improvement across the organisation. Total Training Support Ltd constantly seeks to exceed its clients' and customers' expectations, using procedures and processes that are reliable, efficient and economical. Total Training Support Ltd’s staff members are encouraged to develop their knowledge and skills to deliver the best possible service at all times. Total Training Support Ltd’s goal is to excel in everything it does by embracing the need for continuous improvement and innovation.
Total Training Support Ltd continually reviews and updates its quality system and goals.
Our aim is to continue to achieve our extremely high levels of satisfaction for our clients. To this end, we provide the opportunity to feed-back to us any discrepancy, or dissatisfaction or performance degradation with the service we supply. Such feedback links are provided on every review page of our online training service, and dedicated electronic communication systems exist to transmit and process every report, and to take remedial action on every report, to the satisfaction of the student.
Motivation and incentive is ensured by the award of free products and services for clients who participate in our Quality Policy procedures.